SHIPPING & REFUNDS

Shipping 

I use Royal Mail signed and tracked service for delivery of orders. Delivery within UK should arrive within 5 working days. International deliveries may take a bit longer. If your items are made to order then please allow for 3 to 4 weeks for delivery to allow time for the making of the pieces, a clearer timescale can be discussed at the time of ordering.

 

Breakages/returns

I package all my orders as carefully as possible for shipping. Sometimes accidents happen so if your order arrives damaged or broken please get in touch with me at rosiehayceramics@gmail.com within 7 days of receiving, with photographs of the damaged piece, and I can arrange for a replacement or a refund to be sent to you.

I hope that you are pleased with your order, however if for any reason you aren’t happy with your finished piece please contact me at rosiehayceramics@gmail.com and I can arrange for a replacement or a refund to be sent to you. For returning items, they will need to be sent back in their original packaging and the postage costs will be the responsibility of the customer. It is recommended to send as a tracked package, as the parcel is the customers responsibility until it is received back with me.

©2020 Rosie Hay Ceramics.

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