Information that we might collect
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address in order to fulfil that order.
Why we need it
We need to know your personal data so that we can provide you with the product/updates/news you have requested. We will not collect any data that we do not need in order to provide this service. With your permission we may send you emails about our store, new products and other updates.
We would however like to use your name and email address to inform you of our future offers and similar products and to inform you of any changes to our business, website, services or goods and products. This information is not shared with third parties and you can unsubscribe at any time via phone, email or our website.
How long do we keep your data
We are required under UK tax law to keep your basic personal information for a minimum of 6 years, after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.
Your information will not be sold, exchanged, transferred or given to any other company, other than for the purpose of payment and delivery of the purchased product requested by the customer. Third party processors, such as credit card companies and shipping companies may process your information but only to the extent that is necessary to assist us in providing a service to you. Aside from our service providers, Rosie Hay Ceramics will not disclose your personal data to any third parties except as set out below:
Governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers;
To comply with our legal obligations;
To exercise our legal rights (for example in court cases);
For the prevention, detection, investigation of crime or prosecution of offenders ;
For the protection of our employees and customers.
Access to your Personal Information
Under GDPR, you are entitled to view, amend or delete the personal information that we hold. You have the following right to enquire what personal data we hold about you at any time, subject to a fee specified by law, and to ask us to update and correct any our of date or incorrect personal data that we hold about you free of charge; and (as set out above) to opt out of marketing communications that we may send you. Please email email@example.com for assistance.
Last updated: 04 January 2022